MSP Receives Assurance On Rothiemay Post Office Service

Banffshire & Buchan Coast MSP Stewart Stevenson has received assurances from Royal Mail bosses after raising concerns about the standard of service being experienced by local people using the Port Office outreach service provided at Rothiemay.

Complaints were received regarding the electronic equipment used by the outreach service which has proved to be unreliable, reportedly leaving customers without cash on occasions.

The SNP MSP has taken action after being visited by constituents on the matter at his recent surgery in the village which was part of his summer tour of smaller communities.

Commenting, Mr Stevenson said:

“Royal Mail senior management have explained the background to the recent technology issues affecting their equipment in Rothiemay and have restated their commitment to their customers there.

“It was clear to me from the comments made by my constituents that the Post Office staff involved were doing their best under difficult circumstances and absolutely no criticism was aimed at them, which I think underlines the high regard people in Rothiemay have for their counter service.

“I trust that neither staff nor customers will have further difficulties with the technology.”

In a letter to the MSP, Royal Mail Director of Scottish Affairs Ian McKay said:

“Unfortunately all businesses suffer occasional failures, but we have robust processes in place to quickly identify the root cause of the fault and to rectify them as quickly as possible."

Mr McKay added that an intermittent fault which affected the fixed communications line and the wireless router, which acts as a back-up, was reported to an engineer and was fixed quickly.