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CORONAVIRUS

My staff and I remain available to assist constituents in any way we can.

However, for the time being, we are not undertaking face to face contact.

We are regularly checking voicemails and emails and are receiving mail from our office at a staff member's home address.

Please understand that it may be that we take a little longer to respond than we would normally.

Please DO NOT visit the office as we are all working from home.


21 July 2020

What to Expect if You're Called by an NHS Contact Tracer

Scotland’s approach to implementing the ‘test, trace, isolate, support’ strategy, Test and Protect, is now live across the country.

Test and Protect will help us gradually change the restrictions that help to suppress COVID-19 so society can adapt to a new normal.

If you experience any one of the symptoms - a high temperature, a new continuous cough or a loss or change to your sense of smell or taste – you must immediately self-isolate for a minimum of seven days.

As soon as you start showing symptoms you should go to www.nhsinform.scot or call 0800 028 2816 to arrange to get tested.

When contacting individuals who have tested positive, contact tracers will ask people to identify others who they’ve been in close contact with and places they’ve been 48 hours prior to the onset of symptoms up until the time they’ve self-isolated. This information will then be inputted into contact tracing software and used to identify and contact those identified.

The positive individual will not be named by the contact tracer in line with patient confidentiality unless they agree to have their details disclosed to help the contact tracing process.

Importantly, contact tracers will not ask anyone for information about bank accounts or medical records, and they will not try to sell you anything. The data gathered will be stored securely by NHS Scotland and safely destroyed as soon as possible after the pandemic concludes.

Commenting, SNP MSP for Banffshire & Buchan Coast Stewart Stevenson said:

“I understand that people may be worried about the risks of potential phone scams, but the NHS already has a number of protections in place to stop potential fraudsters and ensure all information is kept confidential.

“Contact tracers will introduce themselves, state the reason for their call, and will always identify who they are calling by name. They will not ask for information about bank accounts or medical records, and they will not try to sell you anything.

“The tracers are supported by software which builds on a tried and trusted platform, allowing teams to identify outbreaks and reduce transmission for high-risk groups here in the North-east.

“Trace and Protect is one way we will tackle this pandemic, but physical distancing and good hand hygiene continues to play a huge role in minimising the spread of infection.”

Stewart Stevenson
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