7 May 2018

eBay Backs Fair Delivery Charges Campaign

Banffshire & Buchan Coast SNP MSP Stewart Stevenson has welcomed a commitment from eBay to tackle unfair delivery charges.

eBay’s Director of Shipping Mike Pitt and Head of Public Affairs Alasdair McGowan met with Moray SNP MSP Richard Lcohhead, pledging to roll-out a dedicated reporting mechanism for customers facing unfair delivery surcharges.

eBay committed to tough action on sellers demanding surcharges on delivery after transactions – who may face removal from the sales platform altogether.

Following correspondence from Mr Lochhead, the Committees of Advertising Practice (CAP) recently issued an Enforcement Notice on Advertised Delivery Restrictions and Surcharges – demanding “prompt action” from companies appearing to be misleading customers – with the threat of enforcement action, including legal measures, if firms fail to comply by 31 May.

The Scottish Parliament Library has estimated that higher delivery surcharges cost consumers in Scotland £36 million a year.

Mr Stevenson, who has been backing Richard Lochhead’s campaign on unfair delivery charges, commented:

“I very much welcome the progress achieved by my colleague Richard Lochhead’s campaign and have been pleased to lend my support to it.

“This latest commitment from eBay is the latest in a long line of successes for the campaign and their commitment to do more to ensure fairness for customers in Scotland is good news.

“eBay has 200,000 companies on their platform in the UK and there are over five million transactions every year in the North of Scotland alone and it is good to know that eBay are open to doing more to tackle the delivery charges rip-off.

“eBay have offered to set up a dedicated reporting mechanism for the Scottish authorities such as our trading standards officers and promise to act against sellers not acting fairly or who are breaking the law with the ultimate sanction being removal from the eBay platform. They also urge customers to report cases directly to them as well as the authorities.”

Further detail on campaign available at Fair Delivery Charges website -

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