WATER OMBUDSMAN SNUBBED
Banff & Buchan MSP Stewart Stevenson has reacted angrily to the news that ombudsman body WaterWatch Scotland has received no response from Scottish Water to questions put formally to it in January.
The questions – regarding Scottish Water's contract with meter-reading company H2O and on compensation for customers – were raised by Mr Stevenson at his meeting with Scottish Water and WaterWatch in Parliament in December. At that time, Scottish Water agreed to look into the matter and it was agreed that WaterWatch would pursue this issue with them.
However, it has emerged that despite several reminders, Scottish Water have failed to respond to the ombudsman and a final request for information has had to be issued.
Commenting, Mr Stevenson said:
"This display of arrogance on the part of Scottish Water simply beggars belief.
"Scottish Water has not come out of this episode very well to date and they have now compounded this by snubbing WaterWatch in this way.
"These are legitimate questions which I posed to Scottish Water at my meeting and which the ombudsman body agreed to pursue. For Scottish Water to treat the ombudsman in this way is a gross discourtesy to them, to an elected Member of Parliament and shows nothing but contempt for their customers in Peterhead on whose behalf we are acting.
"The conclusion from this is either that Scottish Water are stalling because they have something to hide, or that the organisation is riddled with incompetence. I want to know which answer is correct."
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