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23 February 2021

Stevenson Backs Social Security Survey

Banffshire and Buchan Coast MSP Stewart Stevenson has welcomed the findings of a new survey which show that more than four in five clients feel Scotland’s social security agency treats them with dignity, fairness and respect.

More than 3,000 people took part in Social Security Scotland’s client survey – with 90% of people rating their overall experience as ‘very good’ or ‘good’.

Some of the feedback included clients describing their experience as “compassionate”, “1st class” and an “accessible and professional service.”
Commenting, Stewart Stevenson MSP said:

“The results of this survey clearly show those using the service provided by Social Security Scotland feel respected and that they are being treated with compassion.

“The system has been built on the lived-experience of those who need it following engagement with communities.

“We have already seen the impact of game-changing policies to tackle poverty and support some of the most vulnerable families, including the Scottish Child Payment, the Best Start Grant and the Job Start Payment.

“This is in stark contrast to Tory welfare cuts which are driving more and more people into poverty with a system based on a punitive, mean-spirited and often callous approach.”

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